Eagle Eye Rides collects information you provide directly when using our Boston car service platform, including your name, email address, phone number, payment information, and profile photo. We also collect real-time location data when you use our ride booking, airport transfer, or tow truck services to facilitate driver matching, route optimization, and navigation. This location data is essential for providing accurate pickup and drop-off coordination throughout the Boston metro area and beyond.
We use your information to provide and improve our transportation services, process payments securely, communicate booking confirmations and ride updates, ensure passenger and driver safety, and comply with legal obligations. We may also use anonymized and aggregated data for analytics, service improvement, and to enhance the overall user experience of our platform. Your ride history and preferences help us provide more personalized service recommendations.
Eagle Eye Rides does not sell your personal information to third parties. We may share your information with assigned drivers or passengers as necessary to complete ride bookings and airport transfers. Payment information is shared only with our PCI-compliant payment processing partners to complete transactions. We may also share information with law enforcement when required by applicable law, and with service providers who assist in operating our platform under strict confidentiality agreements.
We implement industry-standard security measures including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security audits to protect your personal information. Payment data is processed through certified PCI-DSS compliant payment processors and is never stored on our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
We collect and use your precise location data to provide ride-hailing, airport transfer, and tow truck services in Boston and surrounding areas. Your real-time location is shared with your assigned driver during active rides for navigation and pickup coordination. You can control location permissions through your device settings at any time. Location history is retained for a limited period to improve service quality and resolve any booking disputes.
You have the right to access, correct, or delete your personal information at any time. You can update your profile information, ride preferences, and payment methods directly through the Eagle Eye Rides app or website. To request complete data deletion or export of your personal data, please contact our support team at support@eagleeyerides.com. We will respond to all data requests within 30 days as required by applicable privacy regulations.
We use cookies and similar tracking technologies to improve your browsing experience, maintain session state, analyze usage patterns, and deliver relevant content. Essential cookies are required for the platform to function properly. Analytics cookies help us understand how users interact with our service so we can make improvements. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Eagle Eye Rides services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through the app, by email, or by posting a prominent notice on our website. Your continued use of Eagle Eye Rides services after any policy changes constitutes acceptance of the updated terms.
For questions or concerns about this Privacy Policy, our data practices, or to exercise your data rights, please contact us at:
Email: support@eagleeyerides.com
Website: eagleeyerides.com
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